Contact and support
Email is the fastest way to reach us. You always get a reply from a person.
We reply within seven business day.
Support hours: Monday to Friday, 18:00–23:00 Finnish time.
Support hours and response times
| What | When |
|---|---|
| Support hours | Monday to Friday, 18:00–23:00, Finnish time (Europe/Helsinki: UTC+2 in winter, UTC+3 in summer) |
| Closed | Saturdays, Sundays and Finnish public holidays. Email sent then is answered on the next business day. |
| Your site is down or you cannot log in | First reply within 72 hours during support hours. Put “URGENT” in the subject line and include your site address. |
| Billing and account questions | Within one business day |
| Questions about moving a site, domains or setup | Within one business day |
| Everything else | Within 7 business days |
A “reply” means a personal answer, not an automatic receipt. Fixing a problem can take longer than the first reply, and we will tell you what is happening.
What to put in your email
- Your site address, for example yourname.marginnotes.me.
- What you were trying to do and what happened instead.
- A screenshot or the exact error message, if there is one.
- Write from the email address on your account, so we can be sure it is you.
We will never ask for your password, by email or any other way.
Guides
Common questions, such as resetting your password or connecting Stripe, are answered at help.marginnotes.me.
Billing and cancelling
Your subscription is billed through Stripe, which emails you a receipt for every payment. To change your card, download invoices or cancel, write to hello@marginnotes.me and we will send you a billing link. For cancellations inform us at hello@marginnotes.me within 14 days of the payment.
Report content
To report content on a site we host, write to hello@marginnotes.me. Please include the address of the page and what is wrong with it.
Company details
Margin notes / Jesse Saarinen
Address: Keimolankaarre 1b a36
Email: hello@marginnotes.me